If I could leave no stars I would. Management is extremely disrespectful. I went in and sat down to charge my phone for a few minutes at the tables and to warm up for a few minutes before looking around to purchase a book for a friend. As I was sitting a manager approched me and sarcastically asked if I was interested in a pastry or and coffee to which I said no and before I could say anything else the female manager(older white lady with shorter hair)said “tables are reserved for Barnes and Nobles customers only” and gave a fake smile when I tried to say anything further she brushed me off and walked away. I have spend a lot of money at this store and based on how I was treated I will no longer be going to that store and will recommend others I know to go to other places as well. It should also be noted that based reading some of the other reviews this has happened to other customers as well so if Barnes and Noble wanna stay in business at this location (or don’t wanna lose business to their places such as Amazon) they might wanna start treating their guest in a decent and respectful manner.
I love this store and could spend mass amounts of time and money here. There children's selection is great with lots of stuff to keep my 21 month old happy and entertained. The staff is friendly and helpful whenever I have questions. They have large selections especially on clearance. There pricing online is usually cheaper than in store, and not sure why. There Starbucks can only do about half of a normal Starbucks and they DO NOT take gift cards wich is kind of crappy. I don't go there for the coffee so I avoid that part. But I do love it here and will continue shopping as long as they have a book store. (Hate e-readers)
Got a books signed by Bruce Cambell. Reasonable wait time and price. Nice organization. Good environment to wait in.
Terrible place, terrible service. We attended a book signing which involved a half day of driving, hours of lines, purchase of books and wristbands. Everything we were told by staff was incorrect. Lack of proper communication they can not organize an event like this and should never host one again. After all the bs from them, i had no time for even a hello to the author before staff herded us off like cattle literally pushing us out of the way. A family of four 2 adults and two kids who waited patiently all day. This place is a rotten corporate money hungry business. Avoid at all cost.
Today I went in to study at this Crocker Park location. I bought myself a coffee from Starbucks and finished it while studying. Took a study break, bought a book from B&N and a slice of pizza from outside. Came back to finish studying and finished my slice in the first 10 min- as I was finishing it, an employee (looked like a manager of some sort) came up to me and sarcastically "offered me a beverage or pastry from Starbucks, because these tables are only meant for B&N customers." Customers behind me started laughing, which was embarrassing. I told her I had already bought something earlier, she looked at me with an unbelieving smile and said "okay." I spend the majority of my money at that store - I was even going to go get another coffee- (two weeks prior I bought $150 worth of MCAT books & flashcards). Now, I'm not going back. It takes one person (a higher up manager) to ruin a place that you've been going to since you were a little kid.
Barnes Noble Booksellers Crocker Park is a US Book Store based in Westlake, Ohio. Barnes Noble Booksellers Crocker Park is located at 198 Crocker Park Blvd, Westlake, OH 44145, USA.
Please contact with Barnes Noble Booksellers Crocker Park using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Barnes Noble Booksellers Crocker Park opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.