We arrived at the hotel a few hours prior to check in. I had use the restroom badly and explained such to the concierge. She directed me to the restroom and was extremely pleasant. When we came back hours later, I had changed my clothes and she still remembered me. Throughout our stay, I had random obscure requests (larger glasses, extra ice.. etcetera) as well as some silly questions that were answered with smiles and kindness. All staff was fantastic and accommodating. I did not utilize the gym/pool facilities but they appeared to be up to par and I noted quite a few people using both. Also, I loved the pillows :)
Had an OK experience here. The building seems a bit dated but the check-in process was fast and friendly. We got the breakfast and drinks package but unfortunately because the bar is only open for a very limited number of hours we didn't get to enjoy our drinks. Had the breakfast though which was a choice of one hot or two cold items. Tasted OK but the breakfast service wasn't that friendly. The TV in the room was sort of old and oddly angled so that you had to pull it actively to get a good view on the bed. But I appreciated that they updated the bedside tables to include outlets, which was useful. As you may realize, it's a pretty inconvenient location (which I knew when I booked it) and there's not that much around.
Clean hotel, friendly and helpful staff. Appreciated having a room with two queen-size beds instead of the usual smaller double beds. Pool is small but the whirlpool was perfect after a long day on our feet! Would definitely return to this hotel.
Pretty great hotel. Just about everything checks out except for the breakfast. There's no Continental breakfast and therefore the cafe is horribly overpriced.
Super relaxing for a weekend with the hubby. Staff was amazing, especially the female manager. Her name started with a P I think... she gave us great advice on where to go to dinner!
Courtyard By Marriott Cleveland Westlake is a US Lodging based in Westlake, Ohio. Courtyard By Marriott Cleveland Westlake is located at 25050 Sperry Dr, Westlake, OH 44145, USA.
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